Packages are generally dispatched within 2 days after receipt of payment and are shipped via SEUR, UPS or NACEX with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
In order to make your shopping experience as worry-free as possible, we want to share some updates with you:
Oli&Carol will only refund the faulty products (broken products or products with hole) which were broken before using them. You must apply the return within the following 10 days from the purchase date. All of the return costs will run in charge of Oli&Carol and, in case the customers do this by its own ways, he won’t be able to reclaim the return import.
Contact with our customer service department and they will be in charge of picking the product in the indicated address. The customer service hours are Monday to Friday from 8:30am to 5:30pm: firstname.lastname@example.org
The product must be returned in the same conditions and packaging in which it was received in. In the case that you don’t have the original packaging, you should find one with the same dimensions.
Oli&Carol will not refund the amount of used products.
Once received the product by the client, Oli&Carol will not refund the amount of the items that the client doesn't like anymore.
The products already used and the ones which didn’t follow the ”Washing and Care Instructions” will not be refunded. Washing and Care instructions:
When the returned product is received in our warehouse, we will verify that it is in correct conditions. Then, we will credit you the import payed for the product within 10 days.
To obtain more information or any clarification in relation to our return and exchanges policy, you can contact with our Custumer Support department through the email previously indicated.