FAQ

What are your products used as?

Our natural rubber toys are used as teethers, bath toys, sensory play and even as decoration objects! 

What are the recommended ages of use of your product?

Any age! Our products are certified for 0+. They are normally used between 0-8 year old kids from teething age to bath time!

What are Oli&Carol’s products made of?

They are made with 100% natural rubber extracted from Hevea trees from Malaysia and painted with natural pigments extracted from plants. All raw materials are completely safe and certified to ensure kids security.

How are Oli&Carol rubber toys good for teething?

Our teethers are handmade one by one full of details and colors. Their textures and material are perfect for the teething period. Natural rubber is excellent for soothing gums. Babies will feel relieved with the softness of the material and their pleasant touch. 

How are Oli&Carol rubber toys good for bath time?

Our products are perfect to float around in the bathtub, pool or beach. They are all made in one piece with no holes preventing the creation of mold.

How are Oli&Carol rubber toys good for learning? 

With our toys kids will discover basic colors, textures and basic shapes around them. Every toy has volume, textures and colors for the kids to feel and learn. Our toys will help them develop their gross and motor skills. 

How can the Oli&Carol fruits&veggies help introduce kids into a healthy lifestyle?

Behind every design there is a meaningful and educative message to babies and kids. With the In the case of the Fruits&Veggies collection, we want to introduce kids into a healthy lifestye from a young age. The textures and realistic design of each Fruit&Veggie will make kids link them to the real fruit or veggie the more they are in contact with them. They will be the first step to make kids follow healthy habits in a fun & entertaining way!

Why are Oli&Carol toys more than toys?

Oli&Carol wants to offer more than toys. With each collection they want to transmit a powerful message to their community. With the Fruits&Veggies teethers and bath toys, they introduce kids into following a healthy lifestyle. With the H2Origami collection, they donate benefits to Oceana Organization, who cleans the oceans around the world. Every little action counts and Olimpia and Carolina's mission is to introduce families into such important messages and make a difference.

My product has some small imperfections, is it normal?

Our toys are made of 100% natural rubber. They are handmade and hand painted one by one by skillful artisans, so no two items are exactly the same. Small imperfections are what make each piece unique. 

Some paint imperfections or some uneven surfaces are totally normal and safe. It’s not a synthetic plastic toy. Each product is uniquely different!

My product has deflated a little bit, is it normal?

Rubber is a natural material which may be affected by differences in temperature and air pressure.

If you notice that your product is a little bit deflated, please kindly wait a couple of hours, as it should go back to its natural shape.

If the product has a hole, please let us know.

Can your teethers be sterilized?

Our products are natural so we do not recommend to sterilize them since it may damage and affect their shape as well as their color. We recommend to clean our toys with soap and water, then dry with a damp cloth. Air drying between use is recommended.

Check here our care instructions (link)

Can I put the teether in the fridge or freezer?

We use 100% natural rubber extracted from Hevea trees in Malaysia and they are hand-painted with natural paints extracted from plants. As they are so specially handmade, we recommend storing them in dry places, that's why humidity of the freezer or fridge would not be appropriate for them. We also recommend not exposing the toys to any direct light. 

How are your products made? And where are your they made?

Our toys are handmade in Asia through a totally artisanal process. We use 100% natural rubber extracted from Hevea trees in Malaysia and they are handmade and hand-painted one by one with natural paints extracted from plants. 

 What paints are used in the products?

The paints we use for both the rubber base color and the to hand paint the product are pigments made from a mixture of water, plants and rubber. All the materials used are chemical-free, environmentally friendly and totally safe for babies.

How does the paint stay on the product? Is it dangerous if it peels off?

The paint we use both for the base colour of the rubber and the coating paint are water based pigments mixed with plant based pigments and rubber. For base color, pigments are injected to the mould so the product has color itself; for the coating paint is water based, so it easily holds on to latex. 

After a long use, some paint may come out. It is not something to worry about as it is non-toxic and safe for babies.

Is the product biodegradable?

Natural rubber is biodegradable on a process that can take up to a decade, but the process can accelerate when exposed to sunlight, heat, humidity and fresh air.

Where does the rubber come from?

Natural rubber comes from from the Hevea Brasiliensis tree, commonly known as the gum tree, from Malaysia.

Have the products passed specific tests?

For Oli&Carol, safety is a priority. All our products have passed rigorous tests and safety checks for babies to comply all the regulation standards. 

Do your products contain BPA, BPS or other bisphenols? 

All our toys are completely safe for kids, non-toxic. EN71, ASTM and Reach Certified. PVC, BPA, Phthalates, Nitrosamines And Bisphenols free. There are no holes in any of our designs preventing the presence and growth of bacteria inside.

The product has had some black spots appearing to be mold.

As specified in our care instructions, we do not recommend to keep our products on water or humid places for long periods of time. Since it's a natural product, mold may appear if the product if it is not being well used.

Toys should be cleaned with soap and water and dried thoroughly after each use. 

We do not recommend cleaning toys with bleach or any other product other than soap, nor do we recommend sterilizing them, as they are made of 100% natural rubber and their shape or color could be affected. 

Please check here our care instructions to make sure your toy last for a long time in good shape :) 

The color of the toy appears to be fading away. What can I do?

Since our products are ecofriendly and are made with 100% natural rubber, it sometimes happens that it can become white over time. This means that the product is starting to degrade or that is has been in direct contact with sunlight.

As any natural product, with the sunlight the color may fade away. Please make sure not to leave the product in direct contact with sunlight. 

If the color is fading away, wash your product with soap and water. We also recommend to varnish the product with a little of coconut oil to make its original color come back. 

My product has a layer of oil.

To give a longer life time to our products, in the last step of our production process, we clean the natural rubber with vegetable oil. Finding extra oil remaining on the products is nothing to worry about. It makes the product last longer and it is tested and completely safe for babies! If wished so, it can be cleaned with a dry cloth.

Is it the same natural rubber as latex?

Latex is indeed the same material as rubber, it is extracted from hevea trees. We can say that the product is made out either of rubber or latex. 

My baby has had an allergic skin reaction

Our product should not be given to babies who are allergic to latex. In case your customer thinks her baby can be allergic to latex, we highly recommend her to visit a doctor.

Why don't the products come covered by packaging? 

At Oli&Carol we believe in using the least amount of packaging possible to avoid generating extra waste.

If we cover the products this would mean using plastic, which we do not think is necessary as it can be perfectly washed with soap and water, thus being 100% safe for the little ones to bite.

Did your products pass lead tests?

All toys complying with EN71 and ASTM standards are inherently complying with LEAD content regulation, since both tests have their LEAD section.

Please find more details for your reference:

 

If you are asking US standard - CPSC and ASTM F963 (Total Lead).
If you are asking for EU standard- EN71-3 (Soluble lead).
If you are asking for Australia and New Zealand standards - AS/NZS 8124.
If you are asking for Canada standards - SOR/2011-17 lead and Mercury.

If you have any further questions, please contact us at info@oliandcarol.com

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