1. Shipment

Packages are generally dispatched within 1–2 business days after receipt of payment and are shipped with tracking. All shipments are delivered without signature unless otherwise specified. A tracking link will be provided once the order has been dispatched.

Shipping fees include handling and packaging costs as well as postage fees. Handling costs are fixed, while transport fees vary depending on weight, dimensions and destination.

1.1 Order Changes

Once an order is confirmed, no modifications can be made to products, quantities, delivery address or shipping method.

If an incorrect order has been placed, the customer must request a cancellation immediately and place a new order with the correct information.

1.2 Delivery Methods

Home Deliver: Available in all active shipping zones.

SEUR Pick-up Point: The SEUR Pick-up Point method is selected during checkout. Once payment is completed, the customer will be redirected to a final confirmation page where they must select their preferred SEUR pick-up location to complete the delivery process.

Store Pick-up: Free collection at Avinguda Diagonal 435, Barcelona (Spain)

1.3 Cut-off Times

Orders placed after 12:00 PM (Spain) are processed the following business day. During peak periods such as Black Friday and Christmas, preparation times may extend to 4–6 business days.

1.4 Packaging

Orders are shipped in protective packaging to ensure safe transport. Multiple orders cannot be combined; shipping fees apply to each order placed separately.

1.5 Non-Operational Shipping Days

No orders are processed or dispatched on weekends or on the following dates:

• January 01
• January 06
• March 29
• April 01
• May 01
• May 20
• June 24
• August 11–15 (warehouse closed)
• September 11
• September 24
• October 12
• November 01
• December 06
• December 25
• December 26

2. Shipping Rates & Free Shipping Thresholds

All shipping costs and free-shipping minimums are defined in the table below. These rates apply to all orders shipped from our warehouse.

Zone	Home Delivery	Pick-up Point (SEUR)	Express 24h	Free Shipping From
Store Pick-up (Barcelona)	–	–	–	Free
Spain (Mainland)	€5.90	€3.90	€6.99	€45
Spain – Balearic Islands	€9.90	€8.90	Not available	€45
Spain – Canary Islands	€45	Not available	Not available	No free shipping
Portugal	€5.90	€4.20	€20	€49
France	€10.90	€7.90	€20	€49
Germany	€10.90	€7.10	€20	€49
Italy	€10.90	€7.90	€20	€49
Netherlands	€10.90	€7.90	€20	€49
Other EU (AT, BE, CZ, DK, HU, IE, LV, LU, PL, SK, SI)	€10.90	€8.90	€20	€49
High-Cost EU & Microstates (CH, BG, HR, EE, GR, LT, RO, SE, FI, GI, MC, VA, SM, LI, XK, ME, MK, MD)	€20.90	€15.90	Not available	€89
Bosnia, Norway, Serbia	€29.90	€24.90	Not available	€120
Other Europe (Remote Regions) (Åland Islands, Albania, Andorra, Belarus, Faroe Islands, Guernsey, Iceland, Isle of Man, Jersey, Malta, Svalbard & Jan Mayen, Ukraine…)	€39.90	Not available	Not available	€150
International / Rest of World	€99.90	Not available	Not available	€500

3. Customs & International Shipping

3.1 Customs Duties

For deliveries outside the EU, customs duties, import taxes and handling fees are not included in product prices or shipping fees. These must be paid by the customer upon arrival.

3.2 Customs Delays

Oli&Carol is not responsible for delays caused by customs inspections. Delivery times displayed at checkout do not include customs processing.

4. Pre-order Products

Orders containing pre-order items will be shipped as a single consolidated shipment once all items are available. Partial shipments are not offered.

5. Returns

This policy applies exclusively to products purchased through the official Oli&Carol online store.

Customers may exercise their right of withdrawal within 14 calendar days from receipt of the order.

5.1 How to Return a Product

Returns must be requested through Customer Service:

• Email: hola@oliandcarol.com
• Phone: +34 662 864 221
• Service Hours: Monday–Friday, 8:30–17:00 (GMT+1)

5.2 Return Conditions

• Items must be returned in the same condition in which they were received.
• Products should be returned in original packaging whenever possible.
• Used, damaged or insufficiently packaged products may be subject to value deductions.

5.3 Return Shipping Costs

The customer is responsible for the cost of returning the goods, unless the product is defective or incorrect.

5.4 Refunds

Refunds will be processed within 14 days of receiving and inspecting the returned goods, using the original payment method.

5.5 Exchanges

Exchanges are not offered. Customers must return unwanted items and place a new order.

5.6 Defective or Incorrect Products

Defective or incorrect items must be reported immediately with photographic evidence. Once verified, corrective measures will be offered, including replacement or refund.