Shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment.

Please note that the cut-off time for order shipment is 12:00 PM (UTC+1). Orders placed after this time will be prepared and shipped the following day.

We advise you to group your items in one order.

We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Important Notice: Please note that on the following dates, orders will not be prepared for shipment:

• January 01
• January 06
• March 29
• April 01
• May 01
• May 20
• June 24
• August 15
• September 11
• September 24
• October 12
• November 01
• December 06
• December 25
• December 26

Customs and International Shipping

Customs Duties and Tariffs

Customers are responsible for any applicable customs duties or tariffs on international orders. Customers are advised to check local customs duties before placing an order.

Responsibility for Customs Delays

Oli&Carol is not liable for delays in delivery due to customs processes. Estimated delivery times do not include the time needed for customs procedures.

Pre-order products

When placing an order that includes a pre-order or early purchase product, please be aware that the entire order, including in-stock items in our warehouse, will be prepared and shipped starting from the specified delivery date indicated on the pre-order product. Under no circumstances will we split orders into multiple shipments. This decision is designed to simplify our shipping process and provide you with a more convenient and efficient experience.

We want to clarify that this consolidation of orders will not impact the shipping fees we charge you, which will remain the same as usual. We will apply the standard fee based on the shipping method you choose, and you can review these fees during the checkout process.

We understand that awaiting a pre-order product can be both exciting and challenging. We appreciate your patience and ongoing support as we work diligently to fulfill your order and deliver it to you in a timely manner.

COVID-19 Update

To make your shopping experience as worry-free as possible, we would like to share some updates with you: We are following the recommendations of local authorities to ensure the safety and well-being of our employees and customers. If you have any questions or need further information regarding our shipping policy, please do not hesitate to contact our customer service team.

Changes and Returns

Oli&Carol's Online Store has the following changes and returns policy, applicable exclusively to products purchased through our online store. This policy does not apply to purchases made through Oli&Carol distributors.

If you wish to exchange your item for an alternative product, we suggest you return the original item for a refund and place a new order separately.

You have the right to withdraw from the purchase within 14 calendar days from the date of receipt without giving any reason.

How to Return a Product

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract through a clear statement. You can contact our Customer Service:

• Email: info@oliandcarol.com
• Phone: +34 662 864 221
• Hours of Operation: Monday to Friday, 8:30 AM to 5:00 PM (GMT+1)

Return Shipping Costs:

You will be responsible for the direct cost of returning the product. We recommend using a trackable shipping method.

The product must be returned in the same condition in which you received it. While we prefer the original packaging, if it's no longer available, please ensure the product is securely packaged to prevent damage during transit.

Upon receipt and inspection of the returned product, we will process your refund within 14 days using the same payment method you used for the original transaction.